1. General Refund Conditions

• Refunds are only applicable for transactions where: 
  • A duplicate payment was made. 
  • A technical issue resulted in an incorrect or failed transaction. 
  • The purchased product or service was unavailable or undelivered. 

2. Refund Requests

• All refund requests must be submitted in writing within 7 days of the transaction. 
• Requests should be sent to: support@bobplus.africa with the subject line: Refund Request – [Transaction Reference Number]. 
• Include: 
  • Proof of payment 
  • Reason for the refund 
  • Contact information 

3. Refund for Card Payments

• Refunds for card transactions will be processed to the original card used during payment. 
• Processing time: 5–14 business days, depending on your card provider. 
• Transaction charges (if applicable) are non-refundable. 

4. Refund for Mobile Money Payments

• Refunds will be issued to the same mobile number used in the transaction. 
• Processing time: 1–3 business days after approval. 
• Mobile money service fees (if applicable) are non-refundable. 

5. Non-Refundable Items

• Digital goods, vouchers, and services marked as “non-refundable” at the time of purchase. 
• Transactions completed in error by the customer without prompt notification. 

6. Dispute Resolution

• In the event of a dispute, we encourage customers to contact us directly to resolve any concerns. 
• If unresolved, the matter may be escalated to the payment processor or relevant authority as needed.